According to an email I received, if I didn't schedule to finalize install within 30 days they would charge me $100. Since I was never provided with information that they were beginning the install, I cancelled the best way I knew how. If I had been told this was scheduled to happen, I would have had the opportunity then to cancel. I was never made aware that someone would be coming onto my property and installing something on my home. They then stated that something had already been attached to my house and I would be charged the $100 fee whether I agreed to their service or now (per their Terms and Conditions, which I believe is unethical). This is an argument of semantics, as every account in the neighborhood is new (because Greelight is new) and also, I received the promotion in the mail.įeeling uncomfortable with continuing to do business with Greenlight, I asked them to cancel my installation. After receiving a promotion (sometime in the last 14 days) in the mail indicating that the installation fee would be waived, I called to schedule my installation and was told that I couldn't get the $0 installation fee because it was for, "new accounts only." This (and the events following) occured on October 11, 2022. I originally signed up for Greenlight Networks (sometime in the last 45 days) fiberoptic internet when the arrived in my neighborhood. I have requested contact information of the supervisors of the supervisors and was told they could not provide that. I have yet to receive a call from a supervisor at this company. I am still attempting to track down a timeframe for this refund that I started on December 22nd.ġ/9 - I received an email from Greenlight stating a refund is being processed but no timeline. I was supposed to receive a call back from supervisor Chris G on January 4th - he never called me back.ġ/4 - I have yet to receive any return communication from a supervisor who I am told are both named Chris. I’m supposed to be refunded everything but the prorated usage amount - I was told my refund would be around $150. I was told Chris wasn’t available to speak. I spoke to someone who stated he sees the refund was “started” which is exactly what I was told on 12/22/22. ![]() Literally said to me “you’ll be talking to me all next week, we will get this solved.”ġ2/29 I called Greenlight and was told Chris would call me back and never did.ġ2/30 I called Greenlight to speak to Chris about STILL not being refunded the amount owed. No one showed on 12/28 and there were no calls from Greenlight. Chris called and said he’d like to fix the issue and send a tech out on 12/28 to see if the signal could be fixed. I’ve called Greenlight on 12/22 and 12/23, I was told I would get a refund - which has yet to post on my bank account.Ĭhris a supervisor is the rochester location who I spoke to who told me I would get a refund. I canceled my green light service on 12/22/22, I told incorrectly charged an enrollment fee even though I joined during a promo of waiving the enrollment fee.
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